Planned work

We carry out regular planned works on our infrastructure which are listed below. Social Media is updated with routine and unplanned works so that customers are kept informed.  

If we are carrying out repair or maintenance work in your area, we may require access to your property. For your own safety, always ask for proof of identification, all our staff carry identity cards with their photograph. If you are in any doubt about the validity of a caller claiming to be from Manx Utilities please call (01624) 687687 to check their credentials. 

Mobile generators are not provided for customers where it is anticipated that they will be off-supply for less than 24 hours. The exceptions are where the supply is noted on our priority care database as critical for life or where the loss of supply at the property would have a disproportionate impact on the local economy; in which cases we will endeavour to provide a mobile generator. Please note this will be at Manx Utilities’ discretion, based on operational availability and practicality of connection.

Where a mobile generator is used to provide a temporary electricity supply to a property, customers must not operate any on-site electricity generating equipment, including solar PV systems, wind turbines, battery storage systems capable of exporting electricity, or other generating plant, unless expressly authorised by Manx Utilities. This is necessary to protect the safety of customers, employees and contractors, maintain a stable supply to properties connected to the temporary generator, and prevent interference with the temporary supply arrangement.