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FAQ for Comfy Heat

What is a Comfy Heat meter?

Comfy Heat is a two rate central heating domestic tariff, which provides eight hours of cheaper electricity.

The electricity units are currently charged at 16.3 pence per unit (peak rate) during the hours of  06:00 to 14:00 and 16:00 to 00:00 Greenwich Mean Time (GMT) and 7.1 pence per unit (off-peak rate) during the hours of 00:00 to 06:00 and 14:00 to 16:00 GMT.  Off-peak hours will advance during British Summer Time (BST).

During the off-peak switching times all units used, including those used for heating, will be charged at the cheaper rate. Therefore you can benefit from using timer switches on a range of appliances to use them during the cheaper hours, such as a washing machine, tumble dryer or dishwasher. Your fixed heating load may be separately wired and may also be switched on by the electricity meter.  You are responsible to ensure that your electricity supply switches at the appropriate time by carrying out regular checks of the switching times of the meter.  If you have any concerns you should contact our customer service team immediately on 687675.

Are all properties suitable for the Comfy Heat tariff?

No, properties built of stone, that have high ceilings, are single glazed or have no or minimal insulation will not be suitable for Comfy Heat.

Who can provide me with advice on the best type of heaters and where to place them?

There are a number of contractors on the Island who provide design advice, these can be found in the Yellow Pages. We are not permitted to recommend any contractor but do suggest that they are approved members of the National Inspection Council for Electrical Installation Contracting (NICEIC), the Electrical Contractors Association (ECA) or are Government Approved.

Anybody undertaking electrical installation work in domestic properties on the Isle of Man must comply with Part P (Electrical Safety – Dwellings) of the Building Regulations, whether they are a professional or a homeowner.

Those who do not are committing a criminal offence.

Homeowners using electricians not registered with such a scheme must notify Local Authority Building Control in advance of all work by making an application for approval prior to start of works on site. For further information or for an up-to-date list of electrical contractors in the Isle of Man who are members of Competent Persons Scheme, log on to www.gov.im/categories/planning-and-building-control/building-control/electrical-installations-in-homes or you can contact [email protected], telephone (01624) 685902. 

If my property is not suitable for the Comfy Heat Tariff how can I save money?

There are a number of ways to reduce how much energy you use.

Try out our Tips to Saving Energy. You can download or leaflet or pick one up from our headquarters; alternatively we can send information to you in the post on request.

You can also join our Monthly Budget Scheme by Direct Debit you can spread your electricity costs evenly throughout the year.

The main benefits of Direct Debit are; you will receive a cheaper quarterly charge, you will automatically receive the 1% discount, you will save time, money back guarantee, advance notice of any changes, freedom to cancel at any time, completely risk free, simple to arrange, makes budgeting easier, and it is completely free to set up. You will also receive an additional £4 discount per annum. 

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