If you currently have a key meter, you will be getting a new smart meter to replace it. Once your smart meter is installed, you will be a SmarterPAYG customer. The replacement of key meters is starting in spring 2022. We will keep SmarterPAYG customers informed as the roll-out commences.
To improve our service to you, we have invested in a completely new ‘pay as you go’ system called SmarterPAYG. Topping up will become easier and much more convenient for most SmarterPAYG customers, as you will no longer need a key to top up, nor will you need to visit a shop. Using a credit or debit card, you will be able to buy credit through our new SmarterLiving app or via our SmarterLiving web portal on our website.
If you do not wish to use the app or the web portal, you can still top up in one of several shops. We will maintain a list of shops on our website and will provide further details locally when we begin the installation programme.
The SmarterPAYG system will consist of a smart meter, a low-power communications system, the data centre and the new SmarterLiving app. The app will be free and downloadable from the Apple Store for Apple or Google Play store for Android devices.